Microsoft recently claimed it has 13 million daily users for Teams, compared to the 10 million Slack reported earlier this year. It also lacks a prebuilt integration with Teams, which some may see as a significant functional gap. Microsoft offers Azure Bot Service and Bot Framework as one way to do this, while Google Cloud has Dialogflow.Īt present, AWS Chatbot's functionality is somewhat limited, given its focus on one-way notifications rather than more interactive conversations, particularly ones that would allow users to take direct actions with AWS services. Many DevOps teams build their own bots and integrate them with the likes of Slack and Microsoft Teams. With AWS Chatbot you can receive alerts and run commands to return diagnostic information, invoke AWS Lambda functions, and create AWS support cases so that. This means that developers don’t need to spend as much time jumping between apps throughout their workday. DevOps teams have used it for several purposes, such as knowledge management, task automation and incident management. AWS Chatbot gives users access to an intelligent interactive agent that they can use to interact with and monitor their AWS resources, wherever they are in their favourite chat rooms.
#AWS CHATBOT SOFTWARE#
The trend toward ChatOps goes back several years. Compare price, features, and reviews of the software side-by-side to make the best choice for your business.
This grouping comes as little surprise, given its broad relevance across development and operations teams with AWS DevOps strategies.Įarly customer Revcontent, which offers a digital content marketing platform, benefited from AWS Chatbot when it raised an alert on problems with a load balancer, and helped the company avoid an outage, it said in a statement. Initially, AWS Chatbot supports Amazon CloudWatch, AWS Health, AWS Budgets, AWS Security Hub, Amazon GuardDuty and AWS CloudFormation. AWS Chatbot redirects those emails to chat rooms, and customers only need to add the topics to Slack or Chime chat clients in most cases, according to a documentation page. Many customers may already use SNS notifications, but send them as emails. It is enabled by Amazon Simple Notification Service, which serves as the integration bridge between the bot and other AWS services, the company said in a blog post. This lets you route notifications and actionables straight to your chat channel either Slack or Amazon Chime. To set it up, you need to create an alarm on Amazon CloudWatch and link it to an AWS Chatbot configuration. Chat rooms and channels foster better collaboration and transparency, according to ChatOps adherents.ĪWS Chatbot, now in beta, is a fully managed service that works with Slack and Amazon Chime to deliver notifications and support commands against certain AWS services. AWS Chatbot targets developers and power cloud users who need to monitor resource utilisation and health regularly. The move ties into the ChatOps trend where DevOps team members use chat tools to talk to each other and receive system notifications.
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